Something wrong with a donation, a delivery, or your account? Here is how to reach a human.
We aim to reply within two business days.
[email protected]
Privacy and data requests: [email protected]
Email abuse reports: [email protected]
Every need shows a delivery window based on its category. If that window has passed and your donation is still not verified, email us with the case name and the date you paid. The Cancellation & Refund Policy explains when a refund applies.
Open My Reports in the app. Anything waiting on you appears at the top with the question our review team asked — answer it there and it goes straight back into review.
Email us and we will review the request. Our Image & Video Use and Consent Policy sets out the rules for beneficiary images, including images involving minors.
Open a donation in My Donations and download the PDF invoice. Because Rulder is a service and not a charity, this is an invoice for services rendered — not a tax-deductible donation receipt. See Rulder Is Not a Charity.
To access, correct, export or erase your personal data, email [email protected]. Your rights are described in the Privacy Policy.
Optional email carries a one-click unsubscribe link in its footer, and you can change what you receive under Profile → Notification settings in the app. Email preferences explains what we send and how to stop each kind. If you received mail claiming to be from Rulder that you never signed up for, report it to [email protected] with full headers — that address is monitored and every report gets a reply.
You can delete your account from inside the app at any time, or request deletion here.
Rulder is operated by Citzo Enterprises LLC, a company registered in Wyoming, USA.